Glossary

Metrics

Number of Libraries

Library is an organization, or part of an organization, the main aim of which is to facilitate the use of such information resources, services and facilities as are required to meet the informational, research, educational, cultural or recreational needs of its users.
Administrative unit is any independent library, or group of libraries, under a single directorate or a single administration. It typically contains a central/main library, branch libraries and administrative functions.
Library service point is a fixed or mobile facility through which library provides a service to its users. Central libraries, branch libraries, mobile libraries, and external service points located in different geographical locations and managed by one administrative unit are all each individual service points.

Instruction

Count each library service point or facility, fixed or mobile, through which a library provides a service to its users separately. Central libraries, branch libraries, mobile libraries, and external service points located in different geographical locations and managed by one administrative unit are all each individual service points and shall be counted as separate libraries. EXAMPLE: A library (administrative unit) consisting of central library, five branch libraries and two mobile libraries would comprise 8 library service points.

Libraries with Internet Access

Internet access is an Internet connection by a user from a workstation owned by the library or from a user's private computer in the library via the library's network.

Instruction

Count each library service point that provides internet access from at least one workstation available to the public regardless of whether access is free, and/or provides a wireless network allowing users to connect to the Internet.

Full-Time Staff

Full-time equivalent (FTE) staff are all library employees who work for the library in return for payment. It includes professional staff, qualified staff, project staff and assistants. Other staff (library employees who work in security and on domestic duties, for example, cleaners, porters, caretakers and catering staff) and volunteers are excluded.

Instruction

In counting library employees, the concept of fulltime equivalent (FTE) shall be used to convert figures for the number of part-time workers to the equivalent number of full-time workers. Count the full-time equivalent staff at the end of the year. EXAMPLE If, out of three persons employed as librarians, one works quarter-time, one works halftime and one works full-time, then the FTE of these three persons would be 0,25 + 0,5 + 1,0 = 1,75 librarians (FTE).

Volunteers

Volunteer is a person working on library tasks without payment.

Instruction

In counting volunteers, the concept of headcount shall be used. Count the total number of volunteers at the end of the year.

Registered Users

Registered user is a person or organization registered with a library in order to use its collection and/or services within or away from the library. Users may be registered upon their request or automatically when enrolling in the institutions.

Instruction

Count the number of registered users (users with a library card) at the end of the year.

Physical Visits

Physical visit is a person (individual) entering the library premises.

Instruction

One person entering the library 10 times counts as 10 visits. Count the number of physical visits made by persons (individuals) to the library premises at the end of the year. This may be counted at either entrance or exit by one of the following methods: turnstile count; electronic counter; manual count. Any of these methods, but particularly the manual count, may be used for one or more sample time periods and grossed up to give an annual estimate.

Physical Loans (books)

Loan is a direct lending or delivery transaction of an item in non-electronic form (e.g. book), of an electronic document on a physical carrier (e.g. CD-ROM) or other device (e.g. eBook reader), or transmission of an electronic document to one user for a limited time period (e.g. eBook).

Instruction

Count the number of initial loans during the year. Exclude renewals (with exception to loans of eBooks) and inter-library loans.

Physical Loans (documents on physical carrier)

Loan is a direct lending or delivery transaction of an item in non-electronic form (e.g. book), of an electronic document on a physical carrier (e.g. CD-ROM) or other device (e.g. eBook reader), or transmission of an electronic document to one user for a limited time period (e.g. eBook).

Instruction

Count the number of initial loans during the year. Exclude renewals (with exception to loans of eBooks) and inter-library loans.

Electronic loans (eBooks)

Download is a content unit that is successfully requested from a library-provided online service or other internet service (e.g. database, electronic serial or digital document).
eBook is a non-serial digital document, licenced or not, where searchable text is prevalent, and similar to a print book (monograph). eBooks can be lent to users either on portable devices (eBook readers) or by transmitting the contents to the user's PC or other device for a limited time period.

Instruction

Count the number of downloads from the library's electronic collection (databases, serials, digital documents) during the year.
Data for licenced electronic resources must be collected from the vendors. This will be easy if the vendors use the COUNTER code of practice. Downloads might also be called 'items requested' in vendor statistics. Downloading content units from the library collection indicates that the users have found items that they consider relevant. Sessions (access to an electronic resource) are not to be counted as downloads.
Count the number of loans of eBooks (usable via eBook readers or contents only transmitted to users). Renewals are included.

Electronic Loans (audio books)

Download is a content unit that is successfully requested from a library-provided online service or other internet service (e.g. database, electronic serial or digital document).
eBook is a non-serial digital document, licenced or not, where searchable text is prevalent, and similar to a print book (monograph). eBooks can be lent to users either on portable devices (eBook readers) or by transmitting the contents to the user's PC or other device for a limited time period.

Instruction

Count the number of downloads from the library's electronic collection (databases, serials, digital documents) during the year.
Data for licensed electronic resources must be collected from the vendors. This will be easy if the vendors use the COUNTER code of practice. Downloads might also be called 'items requested' in vendor statistics. Downloading content units from the library collection indicates that the users have found items that they consider relevant. Sessions (access to an electronic resource) are not to be counted as downloads.
Count the number of loans of eBooks (usable via eBook readers or contents only transmitted to users). Renewals are included.

Electronic Loans (downloads)

Download is a content unit that is successfully requested from a library-provided online service or other internet service (e.g. database, electronic serial or digital document).
eBook is a non-serial digital document, licenced or not, where searchable text is prevalent, and similar to a print book (monograph). eBooks can be lent to users either on portable devices (eBook readers) or by transmitting the contents to the user's PC or other device for a limited time period.

Instruction

Count the number of downloads from the library's electronic collection (databases, serials, digital documents) during the year.
Data for licenced electronic resources must be collected from the vendors. This will be easy if the vendors use the COUNTER code of practice. Downloads might also be called 'items requested' in vendor statistics. Downloading content units from the library collection indicates that the users have found items that they consider relevant. Sessions (access to an electronic resource) are not to be counted as downloads.
Count the number of loans of eBooks (usable via eBook readers or contents only transmitted to users). Renewals are included.